Privacy Policy
Case Management Privacy Notice
N-Able Services Ltd is part of the Frenkel Topping Group. This information notice is to explain our obligations to you under the General Data Protection Regulation (GDPR). We need to keep you informed about the information we collect about you and how we keep it safe when carrying out our specialist Case Management Services.
We may obtain special category data about your health to fulfil our case management obligations to you. The condition for processing special category data about you is in relation to health and social care.
The legal basis for processing your personal data is consent. Clients will be asked to sign our consent form, consented to us collecting and using the following information about them.
How and what information is collected about you
We may collect the following information by email, telephone call or by post from your solicitor or insurer, and/or from your medical and health records, and/or from information you provide to us.
- Name
- Date of Birth
- Address
- Telephone/Mobile
- Family/guardian contact details
- School address and contact details
- Solicitor and insurer details
- Medical and injury history
We may also collect information when you voluntarily complete client surveys or provide feedback to us.
Information relating to usage of our website is collected using cookies. These are text files placed on your computer to collect standard internet log information and visitor behaviour information. We will use your information collected from the website to personalise your repeat visits to the site.
Information about connected individuals
We may need to gather personal information about your close family members and dependants in order to provide our service to you effectively. In such instances, the content of this Privacy Notice also applies to them.
What we do with the information we gather and what it is used for
Your information will be added to our database and will be used for the purposes of providing Case Management Services. This may mean we need to share it with other health and social care organisations in order to coordinate services on your behalf. These services will be agreed by you in advance. We will not distribute, sell or lease your personal information to third parties for marketing purposes unless we have your express permission or are required by law to do so. We are required to keep accurate records of our involvement including our decision making as part of our healthcare regulation. We are also required to share information with your solicitor and/or the insurer, if they have referred you to our service.
Security
We are committed to ensuring that your information is stored secure. In order to prevent unauthorised access or disclosure, we will use and handle the information responsibly and will take all reasonable and appropriate management and technical steps to safeguard and secure the information we collect. Your data will not be shared outside of the EU at any time.
Name and contact details of the Data Protection Officer
Adrian Maguinness
Frenkel Topping Group
Frenkel House
15 Carolina Way
Salford
M50 2ZY
Email: adrian.maguinness@frenkeltopping.co.uk
How you can access your information
You have the right to request to object, to see, amend, move or erase the data we hold about you at any time. Full erasure of your records may not be possible due to healthcare professional indemnity insurance requirements, but efforts to anonymise and erase all unnecessary data will be taken. If you would like to speak to us about this, please contact the Data Protection Officer, Denise Moore, for the Frenkel Topping Group, at the above address.
How long we keep your information for
N-Able Services Ltd will keep your information until our contracted work is completed. We will then close your active file, but we are required to retain records of our involvement in your case for our Professional Indemnity insurers for six years. For children, this is six years past their 18th birthday. All identifiable information is removed at this point, but records of our involvement are retained and can be retrieved by the Data Protection Officer if required.
If you don’t want us to keep or use your personal information, please write to us at the above address.
What can you do if you are unhappy with how your personal data is processed
Please contact us in the first instance, to discuss any matters that require our attention. You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire,
SK9 5AF. Telephone: 0303 123 1113 (local rate)
Changes to our privacy policy
We keep our privacy policy under regular review, and we will inform you of any changes when they occur. This privacy policy was last updated in August 2021.